| ABC`s of Electrical Systems
| This course provides a basic survey of electric utility operations, from generation at the
power plant to distribution to the end-use customer. Topics covered include methods of
generation, high voltage transmission, distribution methods, electrical terminology, and
usage measurement through metering and billing. Emphasis is placed on how to improve
business transactions for the customer that you will be handling. This is a basic overview course targeted only for the non-technical employee or board member. This is a NASBA approved class. The instructional delivery method is “group-live.” You will receive 7 CPE credits in the Communications field of study. In accordance with the standards of the National Registry of CPE Sponsors, CPE Credits have been granted based on a 50- minute hour. The program level is Basic. There are not any prerequisites for this course. More info
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| Communicating Effectively with Utility Customers
| This course uses group activities to help you learn and grow as a communicator in various situations. The emphasis is placed on creating and recognizing the time to create a memorable experience for the customers. This course is designed to be available for all levels of utility employees. This is a NASBA approved class. The instructional delivery method is “group-live.” You will receive 14 CPE credits in the Communications field of study. In accordance with the standards of the National Registry of CPE Sponsors, CPE Credits have been granted based on a 50- minute hour. The program level is Intermediate. There are not any prerequisites for this course. More info
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| Nonverbal Communication
| You cannot achieve anything of significance without the help of others. Solid communication skills are paramount if you desire to gain buy-in from your colleagues, leadership, friends and family; however, your words are only part of your communication repertoire. Studies show that 55% of communication is nonverbal and two people will signal over 800 nonverbal cues over the course of a thirty-minute conversation. This workshop will teach the participants the principles and applications of body language and techniques that can be used immediately to enhance communication and influence. There are not any prerequisites for this course.
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| Selling Utility Services
| Today, utility customers are looking for more than kWs and meter readings from their utility. In our increasingly complex world, local utilities must support complicated customer relationships and offer specialized products or services to meet specific needs. Knowing how to add value to a customer`s life is a hallmark of great customer service. This class will focus on understanding how we price our primary product, working with customers, and adding value. This is a NASBA approved class. The instructional delivery method is “group-live.” You will receive 7 CPE credits in the Marketing field of study. In accordance with the standards of the National Registry of CPE Sponsors, CPE Credits have been granted based on a 50- minute hour. The program level is Basic. There are not any prerequisites for this course. More info
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